Refund policy

At Mothernaked, your happiness matters. Every product is crafted with care, and we want your shopping experience to feel just as good as your glow.

Returns & Exchanges

To keep things safe, hygienic, and fair for all our customers:

• We do not accept returns or exchanges unless the item is damaged, defective, or incorrect.
• Sale and promotional items are final sale and cannot be returned or exchanged.

If Your Order Arrives Damaged or Wrong

We've got you.

If you received an item that arrived damaged, defective, or different from what you ordered, please submit this form within 48 hours.

Make sure to include:

• Your order number
• Clear photos of the issue

Our support team will review your case and guide you through the next steps.

Return Conditions

To help us process your request quickly:

• Items must be in their original, unopened packaging.
• Used or opened products cannot be returned or exchanged unless the issue is a manufacturing defect.
• Once your return is approved and inspected, refunds are issued to your original payment method within 7–10 business days.
• Shipping fees are non-refundable.